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Customer Service

Driven by a passion for Swiss precision and commitment to customers, we offer dedicated service and attention combined with quality and expertise at par with global standards. We promise to deliver a responsive customer service that you can rely on.

We offer premium service parts with minimum lead times to ensure that your equipment runs at peak performance. Our service team of enthusiastic, articulate and multilingual staff provide services around the clock to assure that your inquiries are properly represented. Our real-time online assistance allows a remote troubleshooting capability with minimal downtime. A team of expert field engineers are ready to attend in case you need on-site support.

Enhancing productivity

Our personalized training and machine check-ups are designed to maximize machine productivity and to achieve premium product quality. Extensive training before machine startup helps the operators achieve best product quality with minimal machine downtime.

Our service contracts come with regular follow-ups and periodic checks by our expert service engineers to ensure that the machines run smoothly. Our preventive maintenance instructions is a key factor in supporting customers to achieve a high OEE. The analytic modules in the software allow customers to extract data about the products manufactured and to take necessary steps to enhance productivity.

Our service engineers offer customers the latest software and hardware updates to ensure that the machine and processes are up-to-date.

Minimizing downtime

Our Benpac Packaging remote service allows customers to receive real-time online assistance. Our service engineers connect directly to the machine over a secure network and troubleshoot the equipment “live” or reconstruct recent events. The data analytics capability inbuilt into the software allows the engineers to solve most of the issues online without the need for a site visit.

In the event of a machine breakdown, our service engineers can attend to the issue. Our spare parts inventory ensure that the machine is back to full productivity with a minimal downtime.

Service Contracts

Benpac offers annual service contracts. Our experts will visit your plant at certain intervals for equipment inspection and process optimization. We provide a machine assessment report to customers where the area needs repair and where we see any potential for further improvements and training.